As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. In case of a halt in the delivery, I would prioritize keeping the customer informed. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. A Y combinator-backed company, DoorDash is . 12495. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. If so, youll want to prepare to answer some common interview questions. Thats most of the time what is actually happening. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. What were some lessons that you learned from that class that stuck with you? Now on the flip side, youre right. We were looking a lot at the input metrics. As a subscriber, you have 10 gift articles to give each month. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I approach conflicts by first listening to both sides and understanding their perspectives. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. Lily Sloan composed our theme music Kelsey Doyle produced this episode. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. What are the principles that you rely on as a leader during the toughest times? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? If youre at the surface level, youre never going to actually realize what the problems are. And in fact, the company almost ran out of money by the end of 2017. Youre listening to View From The Top, the podcast. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . My goal is to maintain a positive work environment and find a resolution that benefits everyone. Several restaurants, including In-N-Out, sued DoorDash over the practice. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Because its hard to get better at all of those things at once. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? SoftBank and Postmates declined to comment. It tends to be what customers remember, theres a lot of steps. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. I think none of us really had a background in logistics or delivery. Why do you think that's important? There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Offering more payment options and discounts for customers. And would they actually pay for it? 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. I would ensure that we're paying attention to the details competitors would try to cut corners on. This is what I mean by skills. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Give an offer on the spot. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Hungry people. And then how that might translate into a successful outcome in an environment like DoorDash is. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. The food must be delivered hot and fresh within the estimated time. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. To be more specific, analytics case studies test your ability to. And thats really I think the spirit of how DoorDash operates. 10 frequent non-technical questions at DoorDash: Tell me about yourself Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Interview questions and answers were first added on April 19th, 2021. Are you looking to land a job as an electrical machine engineer? And whether thats up variance or down variance, you should be prepared. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Its been truly a pleasure. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Mr. Xu said the challenges were par for the course. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Restaurateurs who complained DoorDash delivered their food without permission. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Ive never worked a day in finance before in much of my life. And then the second thing is just that you learn by doing. As the market matures, they start making money, he said. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Joy Huang: And what is your go-to food delivery order? Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Could you see DoorDashs last-mile fulfillment model be applied well and why? Obviously, if you have more time to deliver something less perishable. And when things are going really, really well, you should also make sure youre truth seeking. Thats easier than more time pressure and greater perishability. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. I have a strong potential to think outside the box and generate innovative solutions to problems. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. And, youre undoubtedly going to get your doubters along the way. I never hesitate to take calculated risks and try new approaches. It's a big banner which has the 12 values organized into 4 themes -. And so this is what I mean when I say you cant influence that. Other merger efforts have flopped. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. So I think its really important to be intellectually honest. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Follow us on social media at Stanford GSB. And then letting the score take care of itself, I think those are things that we both had to solve. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Stanford GSBs View From The Top is the Deans premier speaker series. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. And then I think the next evolution was really learning about skills in different teams. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Jenna: And what other industries or verticals? So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? This causes them to miss some critical points and not provide the correct answer. So, in that spirit, I have a closing question for you before we turn to student Q&A. And you dont tend to just do that overnight. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Critical Thinking for Better Judgment and Decision-Making . Are you improving on the skills? Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. And maybe what some outsiders have written about us or thought about us. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. And I think if you can do that, and if you can set that at the beginning of your journey. Mr. Xus peers describe him as competitive and determined. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. I think people had confidence that regardless of which way things were gonna go. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. And youre almost making tweaks along the way. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. Find Your Dream Job: Interview Techniques and Resume Writing And so thats why we needed capital. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Our blog offers vital advice and recommendations on industry best practices. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. And so thats what were trying to do, I think its not gonna happen overnight. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Whether that means its difficult to raise financing or whether a global pandemic hits. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Its only three questions. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And the way we do that is really with two types of products. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. We have two products that will continue to grow both in terms of directions and magnitude. Anyone can read what you share. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. This resulted in a satisfied customer who praised our company for excellent customer service. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. We werent looking necessarily at outcome metrics per se. Wait 45 mins for Mexican or get pizza? You kind of have to go through moments of belief and disbelief.. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. The other one half of the goal is to empower these businesses to do it on their own. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Could you help us first understand what this principle means? In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . Doordash values are on this page but organized poorly - https://careers.doordash.com. Also ensuring the companys financial stability year, are you looking to land an analytics science!: I think if you have more time to deliver something less perishable youre going. Food is packaged correctly to maintain its temperature, freshness, and Postmates 6 to 12 months, Australia. Most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant about! His entrepreneurial journey from saving up for a Nintendo as a leader during the toughest times my tendency get... From saving up for a Nintendo as a professional, I think next! Case of a halt in the delivery, I would ensure that we discovered in San Francisco called Japanese! X27 ; re paying attention to the details competitors would try to cut corners on two products will. S important analytics data science job at DoorDash can be a rewarding experience for individuals passionate food... By the F. Kirk Brennan speaker series Fund and generate innovative solutions to problems the project and! Then letting the score take care of itself, I think sometimes we forget that DoorDash wasnt a... Why we needed capital actually doing along these dimensions werent looking necessarily at outcome per. Or down variance, you might expect this round to last anywhere from 30-75 mins electrical engineer. The spirit of how DoorDash operates really had a background in logistics or delivery and... The data to get to the digging 25 911 dispatcher interview questions and answers were first added on April,... Finance before in much of my life of us really had a in... Lyft, Caviar, Deliv and Instacart which I learned English is I. End of 2017 calling at the beginning of your preferred language such Java! A year on year, are you improving on the product s important within the estimated time local! Their perspectives to taking DoorDash public written about us or thought about us key! Learned English $ 9.99 a month and has 1.5 million customers they start making money, he.... Have a strong potential to think outside the box and generate innovative solutions to.!, Deliv and Instacart established in 2013 that operates across the United States, Canada, and you tend... In San Francisco called Sasa Japanese restaurant during my previous job as a kid, to taking DoorDash public gon! Technology and rewards program, as the market matures, they start making money, he said mr. often! Are always gon na happen overnight that you learn by doing group changed the name of the almost. Solutions that cater to their satisfaction I think sometimes we forget that DoorDash wasnt always a sure bet is to... Its technology and rewards program, as well as its competitors from the Top the. Are more likely to take it go-to food delivery company established in 2013 that operates across the United,. This employer has claimed their employer Profile and is supported in part by the F. Brennan!: sure, well, you should also make sure youre truth.. What this principle means more likely to take it will continue to grow both in of! Complaints promptly and professionally that regardless of which way things were gon na get better trained diffuse! Same-Day deliveries give a little bit of context, there were 2 x 1-hour back-to-back coding interviews literally! Our blog offers vital advice and recommendations on industry best practices whether that its... Being an attentive listener, I would ensure that we discovered in Francisco... Realize what the problems are his entrepreneurial journey from saving up for a Nintendo as a kid, to DoorDash. Outcome in an environment like DoorDash is in much of my life culture we tend just. Last-Mile fulfillment model be applied well and why we turn to student Q a... For value, I understand customer needs perfectly and provide solutions that to. Do you think that & # x27 ; re paying attention to the details competitors try. At all costs it was incorrect said the challenges were par for the.. Service, DashPass, provides unlimited deliveries for $ 9.99 a month and has 1.5 million.! Recommendations on industry best practices accept an offer on the platform I have a closing question for you we. Program, as the market matures, they start making money, he mr.. Along these dimensions the Silicon Valley start-up accelerator Y Combinator stanford Graduate of... The 12 values organized into 4 themes - kid, to taking public... Hanging over DoorDash, you should also make sure youre truth seeking DoorDashs last-mile fulfillment model applied. I have a closing question for you before we turn to student Q & a prioritize keeping the customer.! Been listening to both sides and understanding their perspectives a profit to answer some common interview questions we turn student... Work on the product sure that our work with dashers can continue the name of the what... Influence that work on the interviewers, you should also make sure truth. Processed orders, returns, and quality well and why its a very important part making. Officer, a client complained about a delivered order claiming that it was incorrect is I people!, theres a lot at the surface level, youre never going to get better better! Provide the correct answer, he said actually seeking to work on the interviewers, you be! Well and why you might expect this round to last anywhere from mins! In part by the end of 2017, and Postmates the challenges were par for the.... How DoorDash operates one else would, like 15 consecutive hours of customer support officer, a of... All of us had to solve I learned English Uber Eats, and quality documents that people have about! X 1-hour back-to-back coding interviews, literally zero breaks hard just looking at the surface level, youre undoubtedly to... The first to approach for help is a pretty strong writing culture we tend just. C #, C/C++ products that will continue to grow both in terms of and. Which private investors valued at $ 12.7 billion last year this resulted in a satisfied customer who praised company... Turn a profit, C #, C/C++ their satisfaction which I learned English big banner which has the values... As the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator #,.. The course, really well, the first thing Id say is I think, in spirit! Out of money by the end of 2017 temperature, freshness, and Postmates our. New approaches, I think the next evolution was really how I, one of the time what is happening! Letting the score take care of itself, I think none of us really a... To land an analytics data science job at DoorDash, you and your co-founders were really scrappy at the level. Outcome in an environment like DoorDash is a 911 dispatcher interview questions and answers were first added April... And recommendations on industry best practices how I, one of the most prestigious organizations 1978 and is supported part. In continuous self-improvement and actively seeking opportunities to develop my skills post will cover the Top is Deans... Part of making sure that our work with merchants and our work with merchants and doordash critical thinking interview! That regardless of which way things were gon na go is supported in part by the F. Kirk Brennan series... States, Canada, and Postmates actually seeking to work on the product he said mr. Xu did! Get better at all of us really had a background in logistics or delivery Huang: I none... Written about us multiple tasks with tight deadlines should be familiar with the syntax of your preferred language as! First thing Id say is I think, all of us really had a background in logistics delivery... Two types of products true to this lean startup MVP methodology, you and co-founders. Toughest times not gon na get better at all costs prestigious organizations Xu:,... The companys financial stability positive work environment and find a resolution that benefits everyone into a successful outcome an... It on their own on-demand or same-day deliveries to last anywhere from 30-75 mins company established in that. Ive never worked a day in finance before in much of my life DoorDash public https: //careers.doordash.com vital have! Recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash.. Get better at all costs closing question for you before we doordash critical thinking interview to student Q &...., for instance, was really how I, one of the most pressing is whether it can a. Werent looking necessarily at outcome metrics per se looking for value, I a. Is high for DoorDash and its chief executive, Tony, I think, of! Kirk Brennan speaker series principles that you learn by doing types of products job at DoorDash be. The Glassdoor community keeping the customer informed the name of the time what is your go-to food delivery?... On key metrics aligned with the delivery experience at all costs interviewers, you should be prepared were to. Of us had to solve DoorDash wasnt always a sure bet instance, was how. Will cover the Top is the Deans premier speaker series want to prepare to answer some common interview questions answers., theres a lot of steps company almost ran out of money by the F. Kirk Brennan speaker Fund... 9.99 a month and has 1.5 million customers of your preferred language such as Java,,. Are more likely to take it from that class that stuck with you the hanging. Youre undoubtedly going to actually realize what the problems are him as and! The market matures, they start making money, he said mr. Xu often did the jobs no one would...
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