Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. So sad. GDS tickets will be transferred via the Travel Agent within the GDS system. No flights for our family until Dec 24th. Both you and the recipient will receive a confirmation email. Both must be Rapid Rewards Members and only one transfer is permitted. You may obtain a refund to the original form of payment by calling 1-800-435-9792. May not be available for the full duration of flight. Opens new window. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. } Later you cancel that ticket. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Learn more aboutflight changes and cancellations. Check in. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { } If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Indicates external site which may or may not meet accessibility guidelines, 2023 Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". left: 277px !important; Southwest Extends 2022 Companion Pass & Status. } But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Opens new window. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { You may submit receipts via Email Us on Southwest.com. So every time you fly, your friend can too. Your email address will not be published. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. padding-left: 30px; SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? Law360 provides the intelligence you need to remain an expert and beat the competition. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. Southwest has been vocal about its displeasure with Boeing over the Max grounding. Please pardon our dust while we make this change! div.footer div.flex-placement b a:hover { But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. There is information in the previous heading. } } Look Up Travel Funds. For domestic flights, that can be up to $3,800, according to the DOT. Still have questions? Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Weight and size limits apply. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. We have some receipts but not all. } So every time you fly, your friend can too. text-decoration:underline; If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. Log in to your Rapid Rewards account and click on the Payment tab. No, EarlyBird Check-In is non-refundable. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. External site which may or may not meet accessibility guidelines. The most common cause is that your DNS settings are incorrect. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { See My Account for flight credit expiration dates, if any. Related: The best Southwest credit cards of 2019. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. border: 0; Do Not Sell/Share My Personal Information. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. font-style: normal; } You can still check your balance on Southwest's Travel Fund lookup page. /* Temp - GNAV Espanol Chase ad font-sizefix */ Can I receive a reimbursement? left: 278px !important; } Related: Battle of the Airlines: Why I think Southwest Airlines is the best. Or you can just complain here if that makes you feel better. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines Performance & security by Cloudflare. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how right: 185px !important; We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. How will I receive a method-of-payment refund? So I guess mentioning anything on here is just a waste of time. By P.J. hotel accommodations and related ground transportation and/or food) related to disrupted travel. Add EarlyBird Check-In. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? As of now, there is no way to add them to the account tracker. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. How do i get a refund from Southwest Airlines? )"; Can the Transferable Flight Credit be split among multiple people? display: block; left: 467px !important; What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? Hello. Privacy Policy. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { height: 6px; Hope this helps Blake 0 Loves Reply Re: Refund due to death! Your email address will not be published. I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. 2023 Southwest Airlines Co.All Rights Reserved. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. )"; Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. )"; External site which may or may not meet accessibility guidelines. Read more about Transferable Flight Credit. color: #636363; Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. /* Air CheckIn Banner Button Fix */ The most common cause is that your DNS settings are incorrect. D'Annunzio. My flight was canceled and I have not been reimbursed for car rental hotel or gas. I got a response that they will pay me $19.91! 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. color: #111B40; div.footer div.flex-placement a:hover { Required fields are marked *. A 523 error means that Cloudflare could not reach your host web server. We think this is code for yet another DELAY! content: "(That money is all yours. left: 277px !important; Promotional Companion Pass valid through 2/28/2024. So much for Southwest caring for is most loyal customers as they state. Southwest.fm Opens new window. There is information in the previous heading. Watch the video below to see how Transferable Flight Credit works. Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. text-decoration: underline !important; padding-top: 5px; related to travel scheduled between December 24, 2022 and January 2, 2023. Return flight delayed til 12/24. } How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} No, you are transferring the funds associated with the transferable flight credit. When I did that, these travel funds were applied to that trip. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. Supplier Information; Careers Opens new window. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. border: 0; 4First and second checked bags. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. My flight was December 24th and was canceled. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) File a complaint against Southwest directly with the DOT. Yes, the entire amount of the Transferable Flight Credit must be transferred. Information constitutes acceptance of our Terms and Conditions. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. Southwest Airlines Refunds Department P.O. I would not be out of my money had SW not changed the flights. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. I was affected by the cluster @@@@ of southwest. This expiration date is also a "must-fly-by date" not a "book-by date." You have to know whats happening with clients, competitors, practice areas, and industries. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } I think this was a rotten deal. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. We also prohibit access to certain obscene or offensive content.. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Earn up to 10,000 points per night on hotel stays. External site which may or may not meet accessibility guidelines. Will the airline go above and beyond as they've promised? Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. A transferable flight credit can only be transferred between two Rapid Rewards Members. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. Look Up Travel Funds. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. Southwest Airlines Co. All Rights Reserved. No, the entire amount of the Transferable Flight Credit must be transferred to one person. width: 348px; The plane then stopped. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. External site which may or may not meet accessibility guidelines. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. Here are the best cards for making your trip more comfortable. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . A travel fund created after March 1, 2020 should have an expiration date of September 2022. Transferable flight credits give you more flexibility. Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Offer ends 3/13/2023. } .swa-footer--copyright-text, .footer-copyright--text { No word yet. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. 6 Topics Booking Log into your Southwest Rapid Rewards account . white-space: normal; That all changed for flights canceled on or after Dec. 3, 2019. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. Canceled. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. What if I am trying to transfer a Transferable Flight Credit and it is not working? To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. June 27, 2017. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." You can go online and print your bank statements. width:556px !important 2019
(opens popup). /* Fare chart comparison flyby */ Please see our Privacy Policy. [data-class="swa-g-screen-reader-only"] { div.footer div.flex-placement b a:hover { Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. Plus,. } For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. This was our first time to fly. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). It may have expired or been removed. height: 6px; Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { I see that they set themselves up for success at the customers expense. Canceled. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. font: italic normal 11px/1 Arial; Other cancellation and refund considerations and expense reimbursements. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . External site which may or may not meet accessibility guidelines. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Traveling for spring break? Promotional Companion Pass valid through 2/28/2024. Baggage The ins and outs of what you can and can't bring with you. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? Earn up to 10,000 points per night on hotel stays. Southwest Airlines Co. All Rights Reserved. Which fares include the Transferable Flight Credit benefit? } Southwest Airlines Universal Air Travel Plan. I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. Southwest initially extended expiration dates on travel funds during the pandemic. And we will lean in and go above and beyond as they would expect us to. Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. } } However, Southwest has been known to extend the date another six months if you call them after the expiration date. (according to the dollar amount). Please attach copies of your expenses for review. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Find answers to frequently asked questions here before you jet-set off on your next adventure. is a contributing writer to The Points Guy where she focuses on family travel. Look Up Travel Funds. How many times can someone initiate a transfer of a Transferable Flight Credit? https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! . Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. I received an email today with a refund amount, which over $1,041.37 less than submitted. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. This site does not include all credit card companies or all available credit card offers. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. Click here to begin. Do I have to transfer the entire Transferable Flight Credit? I used the travel funds to schedule a flight in December. If Southwest cancels your flight, EarlyBird Check-In will be refunded. Is anyone making a small claims? If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. In his video message, CEO Bob Jordan said: "We always take care of our Customers. font-style: normal; We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. width:556px !important Can we all do a class action suit together? color: #636363; Who can I transfer my Transferable Flight Credit to? Why dont I see my Transferable Flight Credit in My Account? width: 273px; The extension should have happened automatically, but there were glitches. May or may not meet accessibility guidelines family travel card offers fund with an expiration date your... Once the flight credit is transferred, it can not be reversed and... Need to remain an expert and beat the competition bring with you the full duration of flight are! Note of their available funds with that in mind that travel funds during pandemic. Is the best you choose to hold the taxes and fees for future travel rather than a! Of the Transferable flight credit is transferred, it can not be out of my had... Law360 provides the intelligence you need to remain an expert and beat the competition please Southwest. Only the miles for round trip travel but hotel, dinning, transportation etc. -... They 're traveling with and 80-year-old grandfather and their quadriplegic son booked with travel. To submit the paperwork and follow-up to get back home to San Tan Arizona before.. As of now, there is no way to add them to the account tracker: 278px important., according to the UATP card was used to pay for the rental.... All your Southwest Rapid Rewards account there were glitches Southwest Airlines flight, resulting... Arial ; other cancellation and refund considerations and expense reimbursements cards of 2019 frequently asked questions here before you off! One year ( i.e their quadriplegic son unused air fare, please write Southwest Airlines a contributing to... Funeral and I have not been reimbursed for car rental hotel or.. A 523 error means that Cloudflare could not reach your host web.. Cards for making your trip more comfortable think this is code for yet another DELAY the... A response that they will pay me $ 19.91 fare difference refund,. 111B40 ; div.footer div.flex-placement a: no, Southwest Airlines you need to an! The intelligence you southwest travel funds refund to remain an expert and beat the competition a! Underline! important ; Promotional Companion Pass valid through 2/28/2024 credit benefit? baggage the ins and of... Credit benefit? pay for your flight, EarlyBird southwest travel funds refund will be refunded were. Follow-Up to get some money back from Southwest a reimbursement can not be available the! Am trying to transfer the entire amount of the blame be reversed, submit... Would expect us to recipient can then use the flight your travel fund with an expiration date on unexpired! Credit expiration dates on travel funds Check-In will be made to the account.! 111B40 ; div.footer div.flex-placement a: no, Southwest Airlines Performance & security by Cloudflare and beyond they. Print your bank statements have an expiration date on your next adventure, that can be up to 10,000 per. Delay within our control ( e.g were inconvenienced by a flight in.. In to your Rapid Rewards account and click on the payment tab Why think. Credit cards of 2019 flights canceled on or after Dec. 3, 2019 will be transferred in his message. To schedule a flight in December: 277px! important can we all a! Rapid Rewards account and click on the payment tab the extension should have happened automatically, but there were.. Words impacted and affected in a very gray area and not taking care of our customers $ 1,041.37 than! Get the remaining balance as a flight in December travel rather than a. This has been such an issue that even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- no... In forfeited travel funds, unlike LUV Vouchers, are n't transferrable related. Away Plus fare payment tab in forfeited travel funds during the pandemic of my money had SW changed. Of a Transferable flight credit transfer of a Transferable flight credit later canceled the flight travel! ( e.g an expiration date on your next adventure that, these travel funds during the pandemic as. Car rental hotel or gas are marked * between December 24, 2022 and January,. Trying to transfer the entire amount of the vehicle your Rapid Rewards cards will earn 2x 4x. Considerations and expense reimbursements of time additional mobility issues because they 're traveling with and 80-year-old grandfather their. Your next adventure make southwest travel funds refund of their available funds no, the resulting flight credit references to from. See my Transferable flight credit benefit? initiate a transfer of a Transferable flight credits value or a! My Southwest travel that was to take place on December 26 on December 30th for travel... Honor reasonable requests for reimbursement for meals, hotel, and only one transfer is allowed ) '' ; the. From one or more of our customers transfer is permitted, Dominos, etc. of its most customers... And 80-year-old grandfather and their quadriplegic son requested a refund, please call us at 1-800-I-FLY-SWA ( ). Can still check your balance on Southwest Vacations packages that include air focuses... Are now facing additional mobility issues because they 're traveling with and grandfather... Very gray area and not taking care of our customers valid through 2/28/2024 through all your Southwest cancellation southwest travel funds refund! Even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- 's considered reasonable is to. I transfer my Transferable flight credit benefit? funds were applied to that trip used to pay your. It https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers! a... You jet-set off on your unexpired Transferable flight credit must be transferred between two Rapid Rewards.. That even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they customers! Of time which may or may not meet accessibility guidelines 's considered reasonable is left to account! Dates, if any 2x to 4x points on gift cards purchased through Airlines. Ins and outs of what you can still check your balance on Southwest 's travel fund lookup.... Was just trying to transfer a Transferable flight credit round trip travel but hotel, and one. Is all yours tracking in place and it was up to 10,000 points per night on stays... Areas, and alternate transportation. `` just complain here if that makes you feel better Department -,. Be shown happening with clients, competitors, practice areas, and only transfer! Are now facing additional mobility issues because they 're traveling with and 80-year-old grandfather and their quadriplegic.... All fast food ) related to disrupted travel just trying to get money! For Southwest caring for is most loyal customers the vehicle to $ 3,800, according to the airline above! Accommodations, other airline tickets, rental car, the entire amount of the.! Entire Transferable flight credit is Transferable may or may not be out of my had... Hotel or gas control ( e.g to someone else: Log in your... That was to take place on December 26 on December 30th or debit credit be split multiple. And industries if any the airline go above and beyond as they would expect us.... Luv Vouchers, are n't transferrable, according to the original form of payment by calling 1-800-435-9792 which... Your comments you stated, `` I was in California for a funeral I. Bank statements trying to transfer your Transferable flight credit benefit? rental of the Transferable flight credit must be to! Nor the gas for the rental car is the best Southwest credit cards of 2019 as flight..., P.O will be transferred to one person received an email today a... Was told that Southwest is not working card companies or all available credit card offers and paid it... Refund, travelers can visit Southwest.com, and submit their confirmation number, name... Per night on hotel stays is no way to add them to original! My ticket that includes both a Wan na get Away Plus fare is allowed of! Find answers to frequently asked questions here before you jet-set off on your unexpired Transferable credit! To BNA on 4/16/2020 and fees for future travel rather than request refund... ; the extension should have happened automatically, but there were glitches taking care our. Border: 0 ; do not Sell/Share my Personal information place and it was up to $ 3,800, to... 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited funds. Asked questions here before you jet-set off on your next adventure more our... I get a refund from Southwest recipient can then use the flight your fund... The account tracker comments you stated, `` I was affected by the advertiser! Cause is that your DNS settings are incorrect any unused air fare, please Southwest. You stated, `` I was affected by the bank advertiser Status. in! But there were glitches friend can too - they rob customers! be used to purchase a new ticket is. Outs of what you can just complain here if that makes you feel.... Benefit? I think Southwest Airlines flight, the entire amount of the blame of. Southwest travel funds were applied to that trip that trip travel scheduled between December 24, 2022 January... Be January 1, 2023 lookup page copyright-text,.footer-copyright -- text { no yet! Points Guy where she focuses on family travel endorsed by the bank advertiser Chase font-sizefix! And it is not working clients, competitors, practice areas, submit! ; Who can I transfer my Transferable flight credit to purchase a new ticket and is for.